- All masks are dispatched from our contracted UK warehouse within 48 working hours (often 24 hours if ordered Sunday to Friday)
- All packages are dispatched from England by Royal Mail and will hand over to their respective national postal services in each EU country. Due to the current and ongoing COVID-19 crisis the delivery times promised are extended and may vary significantly due to local distribution. After confirmed dispatch we will unfortunately not be able to investigate any missing delivery until the quoted worst case delivery times have passed.
Please note that the below timings are subject to change
- UK Economy 2nd Class – estimated to arrive within 3 working days from dispatch (considered lost after 10 working days from due date)
- UK 1st Class estimated to arrive next working day (considered lost after 10 working days from due date)
- UK Special Delivery – next day by 9pm (considered lost after 5 working days from the due date)
- EU Economy – estimated to arrive within 10 working days (considered lost after 20 working days from due date)
- EU Tracked – estimated to arrive within 5 working days (considered lost after 20 working days from due date)